Display of Excellent customer service during the covid-19 second wave by our Service Engineer


Customer service is often at the heart of a business which aims to provide an exceptional service that leaves the customer feeling valued and respected. Although providing an excellent service can involve extra resource, time and money, when you get it right it will enable you to stand out from your competition, maintain a positive reputation among future customers and encourage existing customers to purchase from your business again. Remember, it is six times more expensive to acquire a new customer than to retain an existing customer!

One of the prime examples of customer support was displayed by our service engineer Dayamay. One of our key client GE POWER, Durgapur were facing issue with their machine which had a memory card failure & also faced issue with the Y-axis length extension. This was a huge problem which needs to be addressed because the machine was completely shut down thus affecting the complete operations and it needed to be resolved quickly.

To make matter worst, the covid-19 second wave has affected the country making it really difficult for the engineers to visit the customer point to resolve the issue and this was a huge challenge for him, but Dayamay took the risk and visited the Durgapur plant for solving the issue. He even extended the support even in night shift. Not only he resolved the issue, but also proved that

CUSTOMER FIRST is always our greatest suit.

We salute Dayamay for his sheer determination and dedication.


Messer Cutting Systems is a global supplier of cutting edge technology. The company offers products and services for the metalworking industry which set standards world-wide. As market leader in its branch, the machine manufacturer supplies complete solutions and concentrates strategically on advising its customers and customer oriented innovation. Here, the company focusses on the digitalisation of processes and products. Messer Cutting Systems is represented with more than 800 employees in 5 main locations with production facilities and in more than 50 countries.

The product range includes oxyfuel, plasma and laser cutting systems from hand guided machines right up to special machines for shipbuilding as well as machines and equipment for oxyfuel welding, cutting, brazing, soldering and heating. Spare parts, repairs, modernisation, maintenance and service as well as environmental technology round out the product portfolio. In-house software solutions optimise production and business processes. The product range is extended by solutions from technology partners, for example in the field of automation.

An intensive dialogue with our customers has prime position – the modern training centre makes this claim clear. World-wide, Messer Cutting Systems is the partner of choice for cutting systems, oxyfuel technology and customer consultancy.